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Troubleshooting Guide
Something not working as expected? Don't worry! Most issues have simple solutions. Let's get you back to creating amazing screenshots in no time.
Quick problem solver
Quick Error Checker
Find solutions for common issues
Most common issues
Screenshots are failing
- Check URL format (include https://)
- Increase wait time for slow sites
- Verify the site is accessible
- Try a different quality setting
API key not working
- Verify X-API-Key header format
- Check for extra spaces in key
- Ensure account is active
- Try regenerating the key
Can't create sites
- Check your plan's site limit
- Ensure site name is unique
- Verify account permissions
- Try a different site name
Slow performance
- Check your internet connection
- Try during off-peak hours
- Use standard quality first
- Contact support if persistent
Understanding error codes
Common HTTP Error Codes
400Bad Request:Invalid URL format or missing parameters
401Unauthorized:Invalid or missing API key
403Forbidden:Valid API key but insufficient permissions
429Too Many Requests:You've hit your usage limit
500Server Error:Something went wrong on our end
Detailed troubleshooting
System status
All systems operational
URLPixel is running smoothly
Screenshot API✓ Operational
Dashboard✓ Operational
CDN Delivery✓ Operational
If you're experiencing issues while all systems show operational, the problem might be specific to your setup. Try the troubleshooting steps above or contact support.
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