Privacy Policy
Last updated: June 27, 2025
Our Privacy Commitment
URLPixel is committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you use our screenshot API service.
Simple version: We collect minimal data, don't sell anything to third parties, and only use your information to provide our service.
1. Information We Collect
Account Information
- Email address: For account creation and communication
- Name: Optional, for personalization
- Password: Securely hashed, never stored in plain text
- API keys: Generated automatically for service access
Usage Information
- Screenshot metadata: URLs requested, timestamp, quality settings
- API usage: Number of requests, rate limiting data
- Site organization: Site names and descriptions you create
- Billing information: Payment details processed by Stripe
Technical Information
- IP address: For rate limiting and security
- Browser information: For compatibility and support
- Device information: Basic device type for analytics
- Log data: Error logs and performance monitoring
What We DON'T Collect
- • We don't analyze or scan the content of your screenshots
- • We don't collect personal data from websites you screenshot
- • We don't track your browsing outside of URLPixel
- • We don't collect sensitive personal information
2. How We Use Your Information
Service Provision
- • Generate screenshots per your requests
- • Organize screenshots by your defined sites
- • Manage your account and API access
- • Process payments and billing
Communication
- • Send important service updates
- • Respond to support requests
- • Notify about billing issues
- • Share product updates (optional)
Security & Safety
- • Prevent fraud and abuse
- • Enforce rate limits and usage policies
- • Monitor for security threats
- • Investigate violations
Improvement
- • Analyze usage patterns (aggregated)
- • Improve service performance
- • Develop new features
- • Fix bugs and issues
❌ What We Never Do
- • Sell your personal information to third parties
- • Use your data for advertising targeting
- • Share your screenshots with anyone without permission
- • Use your content to train AI models
3. Information Sharing
We only share your information in these limited circumstances:
Service Providers
We work with trusted service providers who help us operate URLPixel:
- Vercel: Hosting and infrastructure
- Turso: Database services
- Cloudflare: Storage and CDN services
- Railway: Screenshot generation infrastructure
- Stripe: Payment processing
These providers have contractual obligations to protect your data and can only use it to provide services to URLPixel.
Legal Requirements
We may disclose information if required by law or if we believe disclosure is necessary to:
- Comply with legal process or government requests
- Protect our rights, property, or safety
- Protect our users or the public from harm
- Investigate fraud or security issues
Business Transfers
If URLPixel is acquired or merged, your information may be transferred to the new owner. We'll notify you before any such transfer.
4. Data Security
Security Measures
- • All data encrypted in transit (HTTPS/TLS)
- • Passwords securely hashed with industry-standard algorithms
- • API keys stored with encryption
- • Regular security audits and monitoring
- • Access controls and employee training
- • Secure cloud infrastructure with SOC 2 certified providers
While we implement robust security measures, no system is 100% secure. We continuously monitor and improve our security practices to protect your data.
5. Data Retention
Account Data
We keep your account information while your account is active and for 30 days after deletion.
- • Email and profile: 30 days after deletion
- • API usage logs: 1 year
- • Billing records: 7 years (legal requirement)
Screenshot Data
Screenshots are stored for your use and deleted when you delete them or close your account.
- • Screenshots: Until manually deleted
- • Metadata: 30 days after screenshot deletion
- • CDN cache: Up to 30 days
6. Your Privacy Rights
You have several rights regarding your personal information:
✅ Access
Request a copy of all personal information we have about you.
✏️ Correction
Update or correct inaccurate information in your account settings.
🗑️ Deletion
Delete your account and all associated data (subject to legal requirements).
📤 Portability
Export your data in a machine-readable format via API or dashboard.
How to Exercise Your Rights
To exercise these rights, contact us at privacy@urlpixel.comor use your account settings. We'll respond within 30 days.
Some rights may be limited by legal requirements or legitimate business needs.
7. Cookies and Analytics
We believe in transparency about all tracking technologies we use. Here's exactly what we collect and why:
Essential Cookies (Required)
- • Authentication tokens and session management
- • Security features and CSRF protection
- • API rate limiting and abuse prevention
- • Core service functionality
Cannot be disabled - required for service to work
Analytics (PostHog)
- • Feature usage and adoption patterns
- • Performance monitoring and error tracking
- • User journey analysis for UX improvements
- • Session recordings (anonymized, no sensitive data)
Can be disabled in account settings
Why We Chose PostHog
We specifically chose PostHog over Google Analytics because it's privacy-focused and gives us (and you) more control:
- • Privacy-first design: Built for GDPR compliance from the ground up
- • Data ownership: We control where your data is stored and processed
- • No cross-site tracking: Only tracks your activity on URLPixel, nowhere else
- • Transparent: Open source - you can see exactly what it does
- • User control: Easy to opt-out while keeping full service functionality
❌ What We Absolutely Don't Use
- • Google Analytics or other Big Tech tracking
- • Advertising networks, remarketing, or retargeting cookies
- • Social media tracking pixels (Facebook, LinkedIn, etc.)
- • Cross-site behavioral tracking or fingerprinting
- • Marketing automation or lead scoring tools
- • Third-party advertising or data broker partnerships
Your Control
Analytics cookies are optional. You can disable them in your account settings and still use URLPixel with full functionality. We'll respect your choice and never re-enable them without your permission.
Why we track usage: Understanding how people use URLPixel helps us fix bugs, improve performance, and build features that actually matter to creators like you.
8. Children's Privacy
URLPixel is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13, please contact us immediately at privacy@urlpixel.com and we will delete it.
9. International Users
URLPixel is based in the United States. If you use our service from outside the US, your information may be transferred to and stored in the US.
For EU Users (GDPR)
We comply with GDPR requirements for EU users. You have additional rights including:
- • Right to object to processing
- • Right to restrict processing
- • Right to data portability
- • Right to lodge complaints with supervisory authorities
10. Changes to This Policy
We may update this privacy policy from time to time. We'll notify you of material changes by:
- Email notification to your registered email address
- Notice in your account dashboard
- Update on this page with revision date
Continued use of URLPixel after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this privacy policy or our data practices:
- Privacy Questions: privacy@urlpixel.com
- General Support: support@urlpixel.com
- Data Protection Officer: dpo@urlpixel.com
- Website: https://urlpixel.com
We typically respond to privacy inquiries within 2 business days.
This Privacy Policy is effective as of June 27, 2025 and applies to all users of URLPixel.