Help Center
Simple guides to get you started
Account Management
Keep your URLPixel account secure and up-to-date. Manage your profile, change passwords, and control your account settings easily.
Common account tasks
Update Profile
Change your name, email, company, or timezone settings
Change Password
Keep your account secure with a strong password
Manage API Keys
Create, regenerate, or delete your API keys
Export Data
Download your screenshots and account data
Billing & Plans
Manage subscription, payment methods, and invoices
Notifications
Control email notifications and alerts
Try it here!
Profile Information
Update your account details
Change Password
Keep your account secure
Password Requirements
- • At least 8 characters long
- • Include both uppercase and lowercase letters
- • Include at least one number
- • Include at least one special character
Security best practices
Keep your account secure
Simple steps to protect your URLPixel account
✅ Do this
- • Use a unique, strong password
- • Enable two-factor authentication when available
- • Keep your API keys private and secure
- • Log out from shared computers
- • Regularly review your account activity
- • Update your email if it changes
- • Use secure payment methods
❌ Avoid this
- • Sharing your password with others
- • Using the same password everywhere
- • Leaving your account logged in publicly
- • Ignoring security notifications
- • Using weak or obvious passwords
- • Sharing API keys in public code
- • Clicking suspicious email links
Common account issues
I forgot my password
Click 'Forgot Password' on the login page. We'll send you a reset link to your email address within a few minutes.
I can't access my account
Try resetting your password first. If that doesn't work, clear your browser cache, try incognito mode, or contact support with your email address.
I want to change my email address
Go to Dashboard → Settings → Profile and update your email. You'll need to verify the new email address before the change takes effect.
How do I delete my account?
Go to Dashboard → Settings → Account and look for 'Delete Account'. This action is permanent and cannot be undone. All your data will be permanently removed.
Can I recover deleted screenshots?
Unfortunately, deleted screenshots cannot be recovered. We recommend exporting important screenshots regularly as a backup.
How do I upgrade or downgrade my plan?
Go to Dashboard → Billing to change your subscription plan. Upgrades take effect immediately, downgrades at the next billing cycle.
I'm not receiving email notifications
Check your spam folder, verify your email address is correct, and check notification settings in Dashboard → Settings → Notifications.
My payment failed
Check your payment method details, ensure sufficient funds, and try again. Contact your bank if issues persist, or update your payment method.
Data & Privacy
Your data belongs to you
Export Your Data
Download all your screenshots, sites, and account information anytime in standard formats.
Delete Your Account
Permanently remove your account and all associated data whenever you want, no questions asked.
Privacy Control
Your screenshots are private by default. We never share your data or use it for any purpose other than providing the service.
Two-Factor Authentication (Coming Soon)
Enhanced Security
Add an extra layer of protection to your account
We’re working on adding two-factor authentication (2FA) to URLPixel accounts. This will add an extra layer of security by requiring a code from your phone in addition to your password.
📱 Coming features: SMS codes, authenticator app support, backup codes, and trusted device management.